Strategy and financial performance
All decisions and actions made in Bank Zachodni WBK are consistent with our mission, vision and values which we translate into specific actions and performance measures.
Our vision encourages us to:
- Become a leading bank in terms of service quality, focusing on customer needs and expectations;
- Build long-term relationships with customers based on trust, loyalty and enhanced customer experience;
- Create an engaging work environment through collaboration, communication and bottom-up initiatives raised in all the bank’s units;
- Grow faster than peers;
- Become the best retail and commercial bank earning the lasting loyalty of people, customers, shareholders and communities.
Mission, vision and values of Bank Zachodni WBK
To help people and businesses prosper
To be the best retail and commercial bank and earn the lasting loyalty of people, customers, shareholders and communities.
A simple bank offers its customers access to convenient services and transparent products, no matter when and how they want to use them. Every day the processes are being improved to make them easier and more understandable to customers and employees.
The employees of a fair bank treat others the way they would like to be treated themselves. The bank provides investors with an adequate long-term return on investment, while taking care to fulfil its obligations towards local communities.
A personal bank treats its customers with respect and offers them professional, personalised service which can be trusted. It also supports the employees in the development of their qualifications and fulfilment of their ambitions.
Click HERE to see the expectations of our stakeholders regarding our management practices and strategy.
Direct economic value generated and distributed, including revenues, operating costs, employee wages and benefits, grants and other community investments, retained earnings and payments to capital providers and to government agencies
|Indices||2015 (PLN)||2016 (PLN)|
|Employee wages and benefits||1,205,219||1,176,103|
|Payments to capital providers||1,290,049||535,866|
|Payments to government||455,940||587,383|
|Economic value retained||431,154||1,577,247|
Bank Zachodni WBK makes a contribution to the national economy and the wellbeing of the society by paying all taxes due and withholding at source the taxes due to third countries. We meet all corporate government requirements in this respect imposed on us by the Polish Financial Supervision Authority and the Warsaw Stock Exchange. We have also implemented all good practices to prevent and minimise tax and reputational risks.