2016 Corporate Social Responsibility Report

  • Customer

  • Employee

  • Society

  • Shareholder

A promotional landing page with additional featured content, opens in a new tab

Glossary

A

AA1000
International corporate social responsibility standard in Poland. A tool for the management of relationships with stakeholders
Assessment Center
Multi-dimensional assessment of participant competences by a team of objective and qualified assessors

B

BREEAM
Building Research Establishment’s Environmental Assessment Method System developed for office, industrial and commercial buildings. The BREEAM certificate is awarded by a licensed assessor who works closely with the project team
BZWBK 24 mobile
The mobile banking platform of Bank Zachodni WBK
BZWBK24 internet
The online banking platform of Bank Zachodni WBK

C

CIT
Corporate Income Tax – an tax charged directly on the income generated by business entities
Contact Centre
Contact Centre/Multichannel Communication Centre for contacts with customers
CRM
Customer Relationship Management
CORPO
A corporate customer
CSR
Corporate Social Responsibility

D

Dialogue session
A meeting attended by the company's external stakeholders and facilitated by an independent moderator. During the dialogue session stakeholders talk about their expectations and opinions about regarding the company's services. Dialogue sessions should be carried out according to the AA1000 standard

E

e-learning
Online training using computers
EMV
Europay MasterCard Visa
Equator Principles
International project on social and environmental risks with the participation of financial institutions

F

FB
Facebook
Feedback
Return information
FOB
Responsible Business Forum

G

GCB
Global Corporate Banking (formerly known as Global Banking &Markets)
Green Energy
The energy generated from renewable sources, such as solar radiation, wind or water
GRI
Global Reporting Initiative

I

iBiznes24
An advanced electronic banking service which allows for effective and safe management of the company's finance. The service was developed specifically for large enterprises and corporations

J

Jessica
Joint European Support for Sustainable Investment in City Area

K

KNF
Polish Financial Supervision Authority

L

LEED
Leadership in Energy and Environmental Design
LIBOR
(ang. LIBOR – London Interbank Offered Rate)

M

MDM
Home for the Young
Misselling
Irresponsible and unethical selling of financial products
Mystery Shopper
Person employed by the firm to provide feedback on the interaction with its employees

N

NBP
National Bank of Poland

O

OBB
Barrier-Free Service
OHS
Occupational Health and Safety

R

RESPECT Index
Index of socially responsible companies listed on WSE

S

SME
Small and Medium Size Enterprises
Spread
Difference between FX sell and buy ratios
Stakeholders
Parties which have influence on the organisation or under the organisation’s influence

T

Trade finance
The service of financing foreign trade transactions
Trade Finance module
A module of the iBiznes24 electronic banking platform which supports the management of transactions with foreign and domestic counterparties and gives a complete overview of transactions processed, including the negotiation of draft documents or generation of reports

U

UN Global Compact
United Nations initiative for corporate social responsibility and sustainable development

W

Work-life balance
The balance between the employee's professional and private life

Z

ZBP
Polish Bank Association