2016 Corporate Social Responsibility Report

  • Customer

  • Employee

  • Society

  • Shareholder

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CSR priorities

In Bank Zachodni WBK, we do business taking into account the real impact of the decisions made on all our stakeholders – customers, employees, shareholders, business partners, local communities and the natural environment.

CSR and sustainability priorities

Our priorities in the relationships with the key stakeholders are set out in the Strategy of Bank Zachodni WBK.

Strategic business goals

  • 1.

    Long-lasting relationships with retail customers and SMEs

  • 2.

    The best bank for business customers in Poland

  • 3.

    Enhancement of customer relationships through an upgraded portfolio of products

  • 4.

    New technologies

  • 5.

    Multi-channel transformation

  • 6.

    Engaging work environment for employees environment.

Infografika priorytetów odpowiedzialnego biznesu – opis poniżej

The figure presents a compass with the words Simple, Personal, Fair in the centre. The compass is surrounded by a circle divided into four equal parts, described as: 1. Communities; 2. Customers; 3. Shareholders and the market; 4. Customers, suppliers and business partners. Each heading has additionally a more detailed description. Communities: we support social initiatives, education and the development of science and promote equal opportunities. Customers: we want to win the trust of all customers based on a dialogue and responsible selling. Shareholders and the market – we do our best to ensure rapid growth and responsible risk management. Employees, suppliers and business partners – we create an organisational culture based on the Simple, Personal and Fair values, founded on the culture of dialogue and bottom-up initiatives and respect for diversity and the natural environment.

We have the Sustainability Policy in place

In June 2016, the Sustainability (CSR) Policy of Bank Zachodni WBK was implemented. It defines our approach to sustainable development, the main goal of which is to manage the social and environmental risk and to build long-term value for all stakeholders: employees, customers, business partners, shareholders and communities.

The document contains a number of voluntary ethical, special and environmental commitments which go far beyond the requirements imposed by the applicable legal regulations. The policy is complemented by a number of other, detailed regulations adopted by the bank, including:

We are one of few financial institutions which have developed and implemented such a broad package of CSR and sustainability policies which regulate not only our internal actions or supply chain practices but also business relationships with potential customers. The policies influence our business decisions and the requirements we have towards prospective customers from the sensitive sectors.

More information about sectoral policies can be found HERE.

The Sustainability Policy (CSR) of Bank Zachodni WBK. dokument otwiera się w nowym oknie

The strategy is consistent with the global strategic directions of the Santander Group. dokument otwiera się w nowym oknie

Our policy versus the UN Sustainable Development Goals

The Sustainability Policy of Bank Zachodni WBK is based on good practices and guidelines set out in international documents: conventions, protocols and codes of conduct. Of special significance, are the Sustainable Development Goals 2015-2030 set by the United Nations Organisation.

We focus on the achievement of the following UN Sustainable Development Goals:

Goal 4. Ensure inclusive and quality education for all and promote lifelong learning.

Goal 5. Achieve gender equality and empower all women and girls.

Goal. 8. Promote inclusive and sustainable economic growth, employment and decent work for all.

Goal 9. Build resilient infrastructure, promote sustainable industrialization and foster innovation.

Goal 13. Take urgent action to combat climate change and its impacts.

Goal 17. Revitalize the global partnership for sustainable development.

Infografika z celami zrównoważonego rozwoju – opis poniżej

Grafika przedstawia 17 różnokolorowych kwadratów z celami zrównoważonego rozwoju

  • 1. No poverty.
  • 2. Zero hunger
  • 3. Good health and well-being
  • 4. Quality education
  • 5. Gender equality
  • 6. Clean water and sanitation
  • 7. Affordable and clean energy
  • 8. Decent work and economic growth
  • 9. Industry, innovation and infrastructure
  • 10. Reduced inequalities
  • 11. Sustainable cities and communities
  • 12. Responsible consumption and production
  • 13. Climate action
  • 14. Life below water
  • 15. Life on land
  • 16. Peace and justice – strong institutions
  • 17. Partnerships for the goals