2016 Corporate Social Responsibility Report

  • Customer

  • Employee

  • Society

  • Shareholder

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Partnership cooperation

We provide services to 4.4 million customers and we treat it as a great obligation. Our goal is to help people and businesses prosper.

We believe that the key to building successful and lasting partnership relations is to know our customers’ needs and take them into account in our daily activities and strategic decisions. Therefore, for a number of years we have been regularly asking our customers about their opinions, needs and expectations from the bank. Such knowledge helps us to:

UN Sustainable Development Goals by 2030:

We listen to the voice of our customers using the following channels:

Customers of Bank Zachodni WBK

  • Retail customers

    Retail Banking Division

  • Small and medium-size companies

    SME Banking Division, BZ WBK Leasing

  • Large companies, local governments and public sector

    Business and Corporate Banking Division

  • Biggest institutional clients

    Global Corporate Banking Division

Our corporate values - Simple, Personal, Fair - guide us in everything we do.

We stay focused on the delivery of high quality services and products.

  • Simple

    Products and services are tailored to customers’ needs and expectations and based on easy to understand and uncomplicated solutions.

  • Fair

    Employees treat others the way they would like to be treated themselves. Banking business is conducted in a transparent and compliant manner.

  • Personal

    Customer relationships are built on solid foundations, taking a long-term perspective. Customers are provided with tailored products and personalised services.