We provide services to 4.4 million customers and we treat it as a great obligation. Our goal is to help people and businesses prosper.
We believe that the key to building successful and lasting partnership relations is to know our customers’ needs and take them into account in our daily activities and strategic decisions. Therefore, for a number of years we have been regularly asking our customers about their opinions, needs and expectations from the bank. Such knowledge helps us to:
- improve the customer service standards
- simplify our proposal and procedures
- facilitate communication
- ensure convenient access to our services to persons with various types of disabilities
- implement new technologies, develop and promote remote contact channels.
UN Sustainable Development Goals by 2030:
Goal 8. Decent work and economic growth:
Promote inclusive and sustainable economic growth, employment and decent work for all.
Goal 9. Industry, innovation and infrastructure:
Build resilient infrastructure, promote sustainable industrialization and foster innovation.
Goal 11. Sustainable cities and communities
Make cities inclusive, safe, resilient and sustainable.
We listen to the voice of our customers using the following channels:
- Bank of Ideas, link otwiera się w nowym oknie social platform
- Customer Voice survey
- Encouraging customers to provide feedback to the bank via electronic channels and by telephone
- Office of the Customer Care Officer
- Social media
- attended by customers
Customers of Bank Zachodni WBK
Retail Banking Division
Small and medium-size companies
SME Banking Division, BZ WBK Leasing
Large companies, local governments and public sector
Business and Corporate Banking Division
Biggest institutional clients
Global Corporate Banking Division
HERE you can read examples of expectations towards our bank concerning relationships with customers and good market practices.
In line with our mission, we help all our customers prosper, be it a multinational corporation, a small workshop or an individual
Our corporate values - Simple, Personal, Fair - guide us in everything we do.
We stay focused on the delivery of high quality services and products.
Products and services are tailored to customers’ needs and expectations and based on easy to understand and uncomplicated solutions.
Employees treat others the way they would like to be treated themselves. Banking business is conducted in a transparent and compliant manner.
Customer relationships are built on solid foundations, taking a long-term perspective. Customers are provided with tailored products and personalised services.