2016 Corporate Social Responsibility Report

  • Customer

  • Employee

  • Society

  • Shareholder

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About Bank Zachodni WBK | BZ WBK CSR Report 2016

We are one of the biggest and most innovative banks in Poland. All our activities focus on the ultimate goal reflected in the vision of Bank Zachodni WBK which is to be the best retail and commercial bank that earns the lasting loyalty of our people, customers, shareholders and communities.

We take care to provide quality services to 4 million retail customers, SMEs and large corporations. Our products are offered through one of the largest networks of branches and partner outlets in Poland and via electronic banking channels.

Bank Zachodni WBK in 2016 Explanation of footballe 1

  • 4.4m


  • 11,733


  • 658

    bank branches

  • 110

    partner outlets

  • 12

    Business and Corporate Banking Centres

  • 1,766

    ATMs and CDMs

  • 3.22m

    registered online and mobile banking users

Return to the footnote 1in the text Data as at the end of 2016.

In addition to personal accounts, loans, payment instruments and savings and investment products, the financial services offered by us include cash management, payment cards, trade finance, capital market operations, money market, FX and derivative transactions, as well as brokerage services and asset management. Our customers also have access to specialised products offered by companies associated with Bank Zachodni WBK, including investment funds, insurance, leasing and factoring.

Bank Zachodni WBK has four corporate centres (so called Business Support Centres) - in Warsaw, Poznań, Lublin and Wrocław (our registered head office).

Bank Zachodni WBK is one of 25 companies listed on the Warsaw Stock Exchange which belong to the prestigious RESPECT Index. The RESPECT Index includes socially responsible WSE companies which in their business operations take into account such factors as environmental and social impact and employee relationships, follow the rules of corporate governance and maintain relationships with stakeholders and investors. In 2016, we qualified for the index for the fifth time.

The majority shareholder of Bank Zachodni WBK is Banco Santander SA which – according to the data from the beginning of 2017 - is one of top twenty banks worldwide and top three in Europe.

In 2016, Bank Zachodni WBK formed a group with 16 subsidiaries. Additionally, the bank holds shares in a number of associated companies. The detailed list can be found on page 15 of the Report on the Activities of the Bank Zachodni WBK Group in 2016 available HERE. link otwiera się w nowym oknie The indicators presented in the report refer to Bank Zachodni WBK only.

The bank’s financial results are described in detail in the financial report which you can find HERE. link otwiera się w nowym oknie