2016 Corporate Social Responsibility Report

  • Customer

  • Employee

  • Society

  • Shareholder

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GRI G4 Content Index

General Standard Disclosures
Indicator Disclosure CORE level requirement Reporting Review Section of the report
Strategy and analysis
G4-1 Statement from the most senior decision-maker of the organization. (e.g. CEO, Management Board President or a holder of another equivalent position) on the significance of sustainable development for the organisation and its strategy. YES reported YES An Interview with the President
Organisational profile
G4-3 Name of the organization. YES reported YES Who We Are
G4-4 Primary brands, products, and/or services. YES reported YES
G4-5 Location of organization's headquarters YES reported YES Who We Are
G4-6 Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. YES reported YES
G4-7 Nature of ownership and legal form YES reported YES Who We Are
G4-8 Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries) YES reported YES
G4-9 Scale of the reporting organization YES reported YES Who We Are
G4-10 Total number of employees by employment type, gender and region YES reported YES Employment structure
G4-11 Percentage of employees covered by collective bargaining agreements. YES The bank is not a party to collective agreements. YES
G4-12 Description of the organisation’s supply chain YES reported YES Suppliers and business partners
G4-13 Report any significant changes during the reporting period regarding the organisation’s size, structure, or ownership of its supply chain YES No significant changes YES
G4-14 Report whether and how the precautionary approach or principle is addressed by the organisation YES reported YES
G4-15 Externally developed economic, environmental and social charters, principles or other initiatives to which the organisation subscribes or which it endorses YES reported YES
G4-16 Memberships of associations (such as industry associations) and national or international advocacy organisations YES reported YES Organisations and associations
Identified material aspects and boundaries
G4-17 List of all entities included in the organisation’s consolidated financial statements or equivalent documents. YES reported YES Who We Are
G4-18 The process for defining the report content and the aspect boundaries YES reported YES About the report
G4-19 List all the material aspects identified in the process for defining report content YES reported YES About the report
G4-20 Materiality of the identified aspects of social and environmental impact for entities within the organisation YES reported YES About the report
G4-21 Any specific limitations on the scope or boundary of the report in respect of material environmental and social impacts YES reported YES About the report
G4-22 The effect of any restatements of information provided in previous reports, and the reasons for such restatements. (e.g. mergers, acquisition, change of the accounting year/ period, core business or measurement methods) YES No restatements, except for the data on energy consumption in 2015 (adjustment to the data presented in the report for 2015 due to a change in the approach to calculation of the data) YES
G4-23 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report YES reported YES About the report
Stakeholder engagement
G4-24 List of stakeholder groups engaged by the organization YES reported YES Stakeholder dialogue
G4-25 Basis for identification and selection of stakeholders with whom to engage YES reported YES Stakeholder dialogue
G4-26 Approaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group YES reported YES Stakeholder dialogue
G4-27 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting YES reported YES Stakeholder map
Report profile
G4-28 Reporting period (e.g. fiscal/calendar year) for information provided YES reported YES About the report
G4-29 Date of most recent previous report (if any) YES reported YES About the report
G4-30 Reporting cycle (annual, biennial, etc.) YES reported YES About the report
G4-31 Contact point for questions regarding the report or its contents YES reported YES About the report
G4-32 GRI Index YES reported YES About the report
G4-33 Report the organisation’s policy and current practice with regard to seeking external assurance for the report. If the information is not included in an independent assurance report, describe the scope and basis of assurance and the relationship between the organisation and the assurance providers YES reported YES Independent assurance report
G4-34 Report the governance structure of the organisation, including committees of the highest governance body. Identify any committees responsible for decision-making on economic, environmental and social impacts YES reported YES Management structure
G4-37 Report processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. NO reported NO About the report
G4-39 Indicate whether the Chair of the highest governance body is also an executive officer (if so, what is his/her scope of responsibility with justification of such a structure) NO reported NO Management structure
Ethics and integrity
G4-56 Describe the organisation’s values, principles, standards and norms of behaviour such as codes of conduct and codes of ethics YES reported YES
G4-57 Internal and external mechanisms for seeking advice on ethical and lawful behaviour, and matters related to organizational integrity NO reported NO Diversity
G4-58 Internal and external mechanisms for reporting concerns about unethical or unlawful behaviour, and matters related to organizational integrity NO reported NO Diversity
Specific Standard Disclosures
Indicator Disclosure Reporting Review Section of the report
Aspect: Bank's strategy and development directions
G4-DMA DMA: Strategy and development directions reported NO Strategy and financial performance
Aspect: Economic performance
G4-EC1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. reported NO Strategy and financial performance
Aspect: Indirect economic impact and market presence, including impact on the development of infrastructure, condition of the economy and sector, the quality of social life, etc.
G4-EC5 Range of ratios of standard entry level wage by gender compared to local minimum wage at significant locations of operation reported NO Diversity
G4-EC8 Significant indirect economic impact, including the impact scale reported NO
  • Aspects: Impact on the responsible use of natural resources.
  • Impact on greenhouse gas emissions, energy consumption and energy efficiency. Transport and its environmental impact.
G4-DMA DMA: Environmental impact reported NO How we influence the environment
G4-EN1 Materials used by weight or volume reported NO How we influence the environment
G4-EN3 Direct and indirect consumption of energy within the organisation reported NO How we influence the environment
G4-EN15 Direct greenhouse gas emissions by weight reported NO How we influence the environment
G4-EN16 Indirect greenhouse gas emissions by weight reported NO How we influence the environment
G4-EN30 Significant environmental impacts of transporting products and other goods and materials for the organization’s operations, and transporting members of the workforce reported NO
Aspect: Employment and job security
G4-LA1 Total number and rate of new employee hires during the reporting period, by age group, gender and region reported YES Employment structure
Aspect: Benefits for employees and their families
G4-DMA DMA: Benefits form employees and their families reported NO Benefits and work conditions
G4-LA2 Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation reported NO Benefits and work conditions
Aspect: Health and safety in the workplace
G4-DMA DMA: Occupational health and safety reported NO Health and safety
G4-LA6 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender reported NO Health and safety
Aspect: Employee education and training
G4-DMA DMA: Employee education and training reported NO Development
G4-LA9 Average hours of training per year per employee by gender, and by employee category reported YES Development
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings reported NO Development
G4-LA11 Percentage of employees receiving regular performance and career development reviews, by gender reported YES Development
Aspect: Education and training of non-employees who work for the bank
G4-DMA DMA: Education and training of non-employees who work for the bank reported NO
  • Aspects: Diversity and equal opportunity, including equal remuneration for women and men
  • Preventing violation of human rights in the workplace
G4-DMA DMA: Equal opportunity at work - Diversity management policy reported NO Diversity
G4-LA12 Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. reported YES
G4-LA13 Ratio of the basic salary and remuneration of women to men for each employee category reported YES Diversity
G4-HR3 Total number of incidents of discrimination and corrective actions taken. One report. The conducted investigation has not confirmed the validity of the claims. YES
Aspect: Role of values and ethics in the organisational culture, including building responsible employee attitudes
G4-DMA DMA: Role of values and ethics in the organisational culture, including building responsible employee attitudes reported NO Ethics Diversity
Custom indicator List of key activities and initiatives undertaken during the year by the bank to raise the employees' knowledge about ethics and the bank's organisational culture. reported NO Ethics
G4-LA16 Number of grievances about labour practices filed and resolved through formal grievance mechanisms. 36 grievances were reported. All of them were investigated and resolved. YES
Aspect: Responsible selling and prevention of misselling
G4-DMA DMA: Responsible selling and prevention of misselling" reported NO Responsible selling
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services reported YES Responsible selling
Aspect: Anti-corruption
G4-DMA DMA: Anti-corruption reported NO Ethics
G4-SO4 Communication and training on anti-corruption policies and procedures reported YES
G4-SO5 Confirmed incidents of corruption and actions taken None YES
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations None YES
Aspect: Public policy
G4-DMA Aspect: Public policy reported YES Ethics
G4-SO6 Total value of political contributions by country and recipient/beneficiary reported NO Ethics
  • Aspects: Transparent terms of cooperation with suppliers, including easy to understand information about the social and environmental selection criteria
  • Selection rules for suppliers of products and services, including environmental and social criteria and respecting human right
G4-DMA DMA: Selection of suppliers and terms of cooperation reported NO Suppliers and business partners
Custom indicator Number of procurement processes executed during the year by the Procurement Office reported NO Suppliers and business partners
Custom indicator Number of companies which completed CSR questionnaires as part of the procurement processes reported NO Suppliers and business partners
G4-EN32 Percentage of new suppliers that were screened for environmental practices reported NO Suppliers and business partners
G4-LA14 Percentage of new suppliers that were screened for labour practices reported NO Suppliers and business partners
G4-HR10 Percentage of new suppliers that were screened for respecting with human rights reported NO Suppliers and business partners
  • Aspects: Ethical marketing communication and accurate and easy to understand information about products and services for customers.
  • Conformance with the regulations, including products and services.
G4-DMA DMA: Service accessibility and the bank's openness to various customers, including persons with disabilities, seniors, etc. reported NO Responsible selling
G4-DMA DMA: Conformance with the regulations, including products and services reported NO Responsible selling
G4-PR3 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. None NO Responsible selling
G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. None NO Responsible selling
G4-PR7 Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship, by type of outcomes None NO Responsible selling
Aspect: Product portfolio, including new products and innovations
G4-DMA DMA: Product portfolio, including new products and innovations reported NO
Aspect: Products and projects for SMEs
G4-DMA DMA: Initiatives for SMEs reported NO Bank for SMEs
Aspect: Service accessibility and the bank's openness to various customers, including persons with disabilities, seniors, etc.
G4-DMA DMA: Service accessibility and the bank's openness to various customers, including persons with disabilities, seniors, etc. reported NO Customer satisfaction
G4-FS13 Access points in low-populated or economically disadvantaged areas reported NO Customer satisfaction
G4-FS14 Initiatives to improve access to financial services for disadvantaged people. reported NO Customer satisfaction
KAspect: Mobile and online banking and approach to the direct contact with customers (branch network)
G4-DMA DMA: Mobile and online banking and approach to the direct contact with customers (branch network) reported NO Customer satisfaction
Custom indicator Number of remote customers using mobile banking reported NO Customer satisfaction
Custom indicator Number of transactions in remote channels reported NO Customer satisfaction
Custom indicator Number of the bank's outlets in Poland, including branches operated directly by the bank and partner outlets. reported NO Who We Are
Aspect: Customer service quality and satisfaction
G4-DMA DMA: Customer service quality and satisfaction reported NO Customer satisfaction
G4-PR5 Results of surveys measuring customer satisfaction. reported YES Customer satisfaction
Aspect: Security of services , transactions and customer data
G4-DMA DMA: : Security of services , transactions and customer data reported NO Security of services and customer data
G4-PR8 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. 4 cases NO Security of services and customer data
Aspect: Support to customers in difficult situations
G4-DMA DMA: Support to customers in difficult situations reported NO Customer satisfaction
Custom indicator Number of customers invited during the year to take part in the assessment of the bank's quality of service and advice provided to customers in difficult situations (customer survey). 3,500 customers NO Customer satisfaction
  • Aspects: Financial education of children, teenagers and adults, including customers.
  • Social engagement and support to local communities.
G4-DMA DMA: Financial education and social engagement reported NO
Custom indicator Number of beneficiaries of social projects and initiatives in the area of education originated and/or supported by the bank or the BZ WBK Foundation during the year reported NO