2016 Corporate Social Responsibility Report

  • Customer

  • Employee

  • Society

  • Shareholder

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The General Code of Conduct defines the basic ethical standards and promotes attitudes and behaviours consistent with our key values: Simple, Personal and Fair. It is a collection of guidelines for all our employees, regardless of their role in the organisation.

The Code is complemented by a number of additional regulations which set forth precise rules to be followed in respective areas, such as:

The General Code of Conduct is based on the following values

  • Equal opportunities for all
  • Respect for others
  • Work-life balance
  • Health and safety at work
  • Protection of the environment and social responsibility
  • Collective rights

Ethical attitudes

In Bank Zachodni WBK, we attach great attention to the the bank’s reputation. In 2016, we implemented a new corporate defence model which obliges all employees to act always in conformance with the law in force and in a way which prevents the occurrence of any offences which could give rise to sanctions imposed on the bank.

We carry out a number of educational projects promoting ethical standards of conduct, including an e-learning training programme implemented for a number of years. The training promotes desirable attitudes expected from employees in such areas as the business ethics, compliance, transparency, anti-corruption and identification of conflicts of interest.

  • 2,744

    trained employees

  • 6,346

    training hours

Training in anti-corruption policies and procedures
Employment category
Percentage of employees that the organization’s anti-corruption policies and procedures have been communicated to Percentage of employees that have received anti-corruption training
Management Board members 100% 90%
Senior management 100% 84%
Middle management 100% 92%
Other employees 100% 82%

Additionally, in 2016 an information and training campaign called ”RiskPro” was launched, the purpose of which was to disseminate among the employees the knowledge about risks, including the reputational risk.

High-risk sectors

Our ethical standards and the related internal regulations determine all business decisions of the bank. In 2016, at the time of the launch of our Sustainability (CSR) Policy, we extended the management of environmental and social risks to cover our relationships with customers from sensitive sectors. Bank Zachodni WBK respects the applicable international standards and documents, in particular including the Equator Principles which refer to the following aspects:

Pioneering sectoral policies of Bank Zachodni WBK

We are proud of the fact that as one of the first financial institutions in Poland we have implemented detailed sectoral sustainability policies concerning the financing of the defence industry and the energy and soft commodities sectors.

The policies define, inter alia, activities which are excluded or restricted by the Santander Group with regard to the respective sectors. The examples of activities which are categorically prohibited include the manufacture, sale and distribution of mass destruction weapon (in the case of the defence sector) or deforestation of areas classified as areas of special environmental value (in the case of the soft commodities sector).

We have also adopted the Policy of Financing Political Parties. The bank, abiding by the principles of transparency, integrity and political neutrality, shall not accept any actions of its management or employees which could lead to a breach of the policy provisions or which could expose the bank to reputational risk. We do not make any political donations either.

Additionally, the ethical and sustainability standards have a bearing on the supply chain management. More information on this subject can be found HERE.