About the report
Our stakeholders expect us to continue publishing CSR reports:
"We should congratulate the bank for their determination. Let the Management Board know that it is worthwhile, that the reports are and will be useful and valuable.” – A participant of the stakeholder panel of Bank Zachodni WBK
To learn more about other stakeholder expectations click HERE., opens in new tab
Main stages of our reporting process
The Corporate Social Responsibility reports of Bank Zachodni WBK are published annually. The previous report issued in 2016 contained the data for the year 2015. This year’s report covers the period from 1 January 2016 to 31 December 2016.
In order to identify the information which best reflects the crucial aspects of our corporate social responsibility engagement:
- we conducted an internal analysis of our practices and their impact on the society, economy and natural environment,
- we asked our key stakeholders about their expectations regarding our actions and disclosures
- we collected feedback using questionnaires distributed to the employees of Bank Zachodni WBK (the online questionnaire was completed by 109 persons) and our external partners (the online questionnaire was completed by 196 persons)
- we organised a stakeholder panel in accordance with the AA1000SES stakeholder engagement standard (attended by 30 participants)
- the final decisions regarding the materiality of the aspects to be reported were made by the members of the bank’s top management. Board Members and managers (36 persons, in total) analysed the materiality of the reported topics during the validation workshop devoted to the report structure and disclosed data.
The current report does not include any significant changes in the scope of reporting or the applied measurement methods in comparison with the previous report. It describes the activities of Bank Zachodni WBK and their outcomes.
All reported aspects identified as most important in the process of defining the report content have impact both on our organisation and its objectives, and on the external environment.
|ASPECT||IMPACT ON THE BANK||IMPACT ON THE ENVIRONMENT|
|Responsible selling and prevention of|
|Ethical marketing communication and accurate and easy to understand information about products and services provided to customers|
|Customer service quality and customer satisfaction level|
|Security of the services, transactions and customer data|
|Diversity and equal opportunities in the workplace, including equal remuneration of men and women|
|The role of values and ethics in the organisational culture, including building responsible employee attitudes|
|Conformance with the regulations in force|
|Mobile and online banking and the approach to direct contact with customers (branch network)|
|Portfolio of products, including new products and innovations|
|Bank strategy and development directions|
- Employee education and training
- Preventing corruption
- Supporting customers in a difficult situation
- Economic performance of the bank
- Accessibility of services and the bank’s openness to various customers, including persons with disabilities, seniors, etc.
- Benefits for employees and their families
- Education and training for non-employees working for the bank
- Products and initiatives addressed to
- Rules of selecting suppliers of products and services, taking into account environmental and social criteria and respect for human rights
- Financial education of children, teenagers and adults, including the customers
- Participation in public life
- Employment and job security
- Social engagement and supporting local communities
- Preventing human rights violation
- Occupational health and safety
- Impact on the responsible management of natural resources
- Transparent principles of cooperation with suppliers, including clear communication of the social and environmental selection criteria
- Indirect economic impact and market presence, including the influence on the development of infrastructure, the condition of the economy and the sector and the quality of social life, etc.
- Impact on greenhouse gas emissions, consumption of energy and energy efficiency, transport and its environmental impact.
Every year, many people are engaged in the work on our corporate social responsibility report and we take the opportunity to thank them and recognise their effort. Thanks to their active participation we can call our publication a truly social report.
Special thanks go to our external stakeholders who devoted their time to evaluate our last year’s report and suggested the topics which we should address.
We are grateful to all those who completed the online questionnaires and wrote about their expectations, both our staff members and external stakeholders.
This year, we also need to express our special thanks for the exceptional commitment to the process of preparing the report to Mr. Marcin Prell, Management Board Member, who represented the bank’s Management Board at meetings with the stakeholders and was actively involved in the drafting of the report.
This report would not have been possible without the input and engagement of the employees of Bank Zachodni WBK. We thank all directors of organisational units who helped us identify the most significant topics from the point of view of our organisation. Our warm thanks go to persons who participated in the consultations of the report content, provided the necessary data required by the Global Reporting Initiative and took part in the independent assurance process, including:
We also would like to thank all employees of Bank Zachodni WBK who took part in the photo session during which pictures used to illustrate this report were taken. The report you have in front of you is an outcome of our joint effort.
Once again many thanks to all of you.